Terms and Conditions

Welcome to “MY SHOP”   Shipping & Delivery policy section. We provide product and services for both start-ups . Our USP for Navsari city is same-day delivery and affordable prices also you can get your product in 4~5 days at pan india. We understand the importance of timely delivery for your business and we take pride in our quick and efficient shipping process. Our delivery team is trained to handle the materials with care to ensure safe and secure delivery to your doorstep. Please contact us (Help Line No: +919737917773) if you have any queries related to our shipping and delivery policies.

Privacy & Security

At MY SHOP, we take your privacy and security very seriously. We use state-of-the-art technology to protect your personal information and ensure that it is never misused. We collect data only for the purpose of processing your order and delivering it to you. We do not share your information with any third parties unless it is required by law. Please read our detailed Privacy Policy to know more about how we protect your data.

Cancellation Order

1. Cancellation Period: Specify the time frame within which customers can cancel an order without penalty. For example, “Orders can be cancelled within 24 hours of placement without incurring any fees.”
2. Cancellation Fees: Outline any fees or charges that may apply if the cancellation occurs after the specified period. This could include restocking fees or processing charges.
3. Cancellation Process: Describe the steps customers need to follow to cancel an order. This might include contacting customer support, filling out a cancellation form, or using an online portal.
4. Refund Policy: Detail how refunds will be processed for cancelled orders. Specify whether refunds will be issued as store credit, back to the original payment method, or in another form.
5. Exceptions: Mention any exceptions to the cancellation policy. For instance, certain customised or made-to-order items may not be eligible for cancellation.
6. Communication: Clarify how customers will be notified of their order cancellation and any associated fees or refunds. This could be through email, phone calls, or messages via your website.
7. Rights Reserved: Reserve the right to cancel orders in certain circumstances, such as if the product is out of stock, pricing errors occur, or fraudulent activity is suspected.
8. Updates to Policy: State that the cancellation policy is subject to change and that customers will be bound by the most recent version published on your website.
9. Legal Compliance: Ensure that your cancellation policy complies with applicable laws and regulations, such as consumer protection laws in your jurisdiction.
10. Contact Information: Provide contact details for customer inquiries related to order cancellations, such as an email address or phone number for your customer support team.

Wholesale Inquiries

We offer special discounts for bulk orders. If you are a retailer interested in selling our product, please get in touch with us (Contact On:+919737917773). Our team will be happy to assist you with all the necessary information. Let’s work together to provide quality packaging solutions to businesses across India.

Payment Options

• Razorpay

Payment Refund

Refund Eligibility:

(a.) Customers are eligible for a refund on canceled orders or returned items that meet our refund criteria as outlined below.

(b.) Refunds are not applicable to certain products or services as specified in our refund policy.

Refund Process:

(a.) To initiate a refund, customers must follow the cancellation or return process as specified in our policies.

(b.) Refunds will be processed within 3 days of receiving the returned item or confirming the cancellation.

Refund Criteria:

(a.) Items must be returned in their original condition, unused, and with all packaging intact to qualify for a refund.

(b.) Refunds will not be issued for items damaged due to customer misuse, neglect, or improper handling.

Refund Methods:

(a.) Refunds will be issued in the same form of payment used for the original transaction unless otherwise specified.

(b.) Customers may choose to receive refunds as store credit, to their original payment method, or via an alternative method agreed upon by both parties.

Partial Refunds:

(a.) In some cases, partial refunds may be issued based on the condition of the returned item or the extent of use prior to cancellation. (b.) Any applicable fees or deductions will be clearly communicated to the customer before processing the refund.

Refund Exceptions:

(a.) Certain items or services may not be eligible for refunds, such as personalized/customized products or digital goods.

(b.) Refunds for promotional or discounted items will be processed based on the discounted price paid by the customer.

Refund Disputes:

(a.) Customers who dispute a refund decision may contact our customer support team for further assistance.

(b.) We reserve the right to investigate refund disputes and make a final decision based on our refund policy.

Communication:

(a.) Customers will be notified via email or other communication channels regarding the status of their refund request.

(b.) Any changes or updates to our refund policy will be communicated to customers through our website or official channels.

Legal Compliance:

(a.) This refund policy complies with relevant consumer protection laws and regulations in our jurisdiction.

(b.) Customers are encouraged to review our refund policy before making a purchase or requesting a refund.

Contact Information: 

(a.) For inquiries or assistance regarding refunds, customers may contact our customer support team at call on +919737917773